Baltimore County
10085 Red Run Boulevard
Suite 401
Owings Mills, MD 21117
Phone: (443) 204-8282
Fax: (443) 204-8285
Harford County
4-C North Avenue, Suite 422
Bel Air, MD 21014
Phone: (410) 638-5103 or (410) 893-1565
Fax: (410) 893-9886
Howard County
5537 Twin Knolls Road, Suite 433
Columbia, MD 21045
Phone: (410) 730-5072
Fax: (410) 730-5284
If you or your family have any concerns regarding your care, safety or your rights have not been respected, your or they should bring these concerns to the attention of a hospice team member, the manager of the hospice team or the Gilchrist Hospice Care President (1-443-849-8200; TTY: 1-800-735-2258). If your concerns are not resolved, you or your family may also contact:
The Maryland Office of Health Care Quality:
1-800-492-6005
The Office of Health Care Quality is available to answer questions related to the agency's Medicare and/or licensure status, or receive complaints. This service is in operation 24 hours and day, 7 days a week. Normal working hours are 8 a.m. to 4:30 p.m. (after 4:30 p.m., calls are taken by an answering machine).
The Joint Commission on Accreditation of Healthcare Organizations:
www.jointcommission.org
1-800-994-6610 or email: complaint@jcaho.org
Written Complaints can be mailed to:
Office of Health Care Quality
Maryland Department of Health and Mental Hygiene
Spring Grove Center
Bland Bryant Building
55 Wade Avenue
Catonsville, Maryland 21228